How can we help?
Answers to the most common questions about the new StoryZone, stories, memory, stars and your account. Can't find what you're looking for? Our support team is happy to help.
The new StoryZone
What is Nemesis and what's changing?
Nemesis is the biggest update in StoryZone's history: the app has been rebuilt from the ground up. It's faster and more stable, chapters appear line by line as they're written, you can see and correct your story's memory, and there are seasons, chapter ratings, a sorted library, shareable characters and 28 languages. What stays the same: you write freely what happens, and the story follows you.
Will my old stories and stars still be there after the update?
Yes. Your stories, characters and star balance move with you. Just sign in the same way as before (Google, Apple or email) and everything is there.
Why can't I rate, rename or listen to chapters in an old story?
Stories from the old app are switched to the new technology once, when you continue playing them. Simply play on, meaning create a new chapter. After that you can rate, rename and listen to chapters, and view and correct the story's memory.
Do I have to sign in now?
Yes, there is no guest mode anymore. To make sure your stories, stars and purchases safely belong to you, you sign in with Google, Apple or your email address. It only takes a moment, and then you go straight into your first story.
The app says “Please update the app”. Why?
Older versions of StoryZone are gradually no longer supported. Update the app via Google Play or the App Store. Your stories and stars are safe.
Getting started & writing
What is StoryZone?
StoryZone is an app for interactive stories. You don't pick from preset answers – you write yourself, in your own words and in as much detail as you like: what you do, what you say or how the plot continues. The AI writes the next chapter from it and remembers your whole world. There's no rulebook – anything is possible.
Who can use StoryZone?
StoryZone is for adults aged 18 and over. You confirm this when you sign up.
Which devices does StoryZone run on?
StoryZone is available for Android phones and tablets on Google Play and for iPhone and iPad on the App Store. Your account isn't tied to one device: sign in on a new device and your stories and stars are there.
What's the difference between Do, Say and Plot?
With “Do” you describe what your character does (up to 500 characters), with “Say” what they say and how (up to 1,000 characters). With “Plot” you give the story a twist, such as a thunderstorm, a letter or a stranger at the door (up to 1,500 characters). You can combine the fields: everything you fill in is sent.
Do I have to choose from preset answers?
No. You always write yourself. If you're out of ideas, “Inspire me” suggests three ideas that fit the scene. You can take one, adapt it or write something completely different. Or tap “Continue automatically” and let the story run on by itself.
Which languages is StoryZone available in?
The app is available in 28 languages, including English, German, French, Spanish, Japanese and Arabic. You set the app language in the settings. Separately, you choose for each story which language it's written in.
What do the modes Relaxed, Detailed and Dynamic mean?
The mode sets how your story feels. “Relaxed”: easy reading, things move along quickly. “Detailed”: long chapters, your words become the narrative. “Dynamic”: straight on after your input, fast pace. You can switch the mode at any time in the story settings; it applies from the next chapter.
Can I change the chapter length or the pace?
Yes. In the story settings you set chapter length, pace, challenge and how much detail your input is given. Changes apply from the next chapter. If you rate a chapter as “too long” or “too short”, the app adjusts this for you directly.
What are narrative rules?
Narrative rules are instructions that apply to every new chapter, for example “Tell it from Mira's point of view” or “Let relationships grow slowly”. You'll find them in your story's settings.
What does a new season do?
A new season gives your story a time skip and a new common thread, for example “Three months have passed …”. If you like, the app suggests both. The season starts with the next chapter. With “Previously in season …” you get a short summary at any time.
What does “Continue automatically” do?
The story writes the next chapter without input from you. Handy when you just want to read. You can step back in yourself at any time.
Why does it say “The text is too long”?
Each field has a maximum length: Do up to 500, Say up to 1,000 and Plot up to 1,500 characters. Shorten the text or spread it across several fields. Characters, rules or background knowledge belong in your story's memory – that's where they're kept for good.
When a chapter doesn't fit
The AI ignored my decision. What can I do?
Rate the chapter with 👎 and choose “My decision wasn't carried out”. We check the chapter: if your input really is missing, you can regenerate the latest chapter for free.
The chapter is written in the wrong language.
Rate the chapter with 👎 and choose the language error as the reason. If the check confirms the chapter isn't in your story's language, you can regenerate the latest chapter for free.
I don't like a chapter. Can I have it rewritten?
Yes. You can regenerate the latest chapter, a few times a day even for free. If you rate a chapter with 👎, the app also suggests a fitting fix, such as longer chapters, more pace or a different mode.
Can I go back to an earlier chapter?
Yes. In the menu of an earlier chapter, choose “Decide again from here” and write a new decision. The chapters after it are permanently deleted and the memory goes back to the state before. If you only want to improve a sentence, you can also edit a chapter's text directly.
What does “The story can't carry out this decision” mean?
Your input breaks our community guidelines and can't be carried out. Your text stays in the field, so you can simply rephrase it.
Why do I have to wait (“Short break”)?
After several rejected inputs in a short time, the app takes a break of a few minutes. After that you can keep writing as usual.
Why was I charged stars even though my input was rejected?
Rejected inputs are free up to a certain number per day. Once these free attempts are used up, a rejected attempt costs stars too. The next day you have free attempts again.
The AI wrote something inappropriate. How do I report it?
Open the chapter's menu and report the AI error. The report only goes to our team, together with this chapter; your story stays as it is. We look at every report and work on making sure it doesn't happen again.
Memory
What's the difference between short-term and long-term memory?
Short-term memory remembers the first chapters of a story well and is great for trying things out. Long-term memory grows with your story: it keeps characters, places, relationships and open threads across all chapters, and you can view, add to and correct it at any time. You unlock it per story.
The AI forgot something or remembered it wrong. What can I do?
Tap the memory in your story and choose “Add and correct memory”. Just write what the story should remember, or remember differently. This works with long-term memory. You can also rate the chapter with 👎 and the app takes you straight there.
Can I switch to long-term memory in the middle of a story?
Yes, at any time. The story carries on as normal and keeps what it knows so far. Chapters the memory skipped until now are caught up.
Can I remove entries from the memory or undo changes?
Yes. You can remove, merge and edit entries. A removed entry stays in the chapters already written; the story just no longer remembers it. You can undo the last change until the next chapter. The main character always stays in the memory.
Does a memory correction cost anything if it doesn't work?
No. If the memory can't carry out your correction or it fails, you don't pay anything and your text is back in the field.
Stars & subscription
What are stars?
Stars are the only currency in StoryZone. New chapters and extras such as images, read-aloud or long-term memory cost stars. You always see the price in the app before you spend anything. Reading what's already written is free.
How do I get free stars?
Through the welcome bonus, today's task and your streak milestones, achievements, once for every social media channel you follow, and through ads.
I bought stars but didn't receive them.
Purchases are usually credited within a few minutes. Sometimes a purchase first has to be confirmed by the store or briefly checked; the stars then arrive automatically and we'll let you know. If nothing arrives after an hour, write to us via “Help and support” in your profile. Your last purchase is sent along automatically.
Do I get my stars back if something goes wrong?
Yes. If a chapter, an image or a read-aloud can't be finished because of a technical error, you get the stars back automatically. Technical errors never cost you anything.
What's used first: subscription stars or my balance?
First the monthly allowance from your subscription, then your balance from purchases and rewards. That way as little as possible expires.
Do my stars expire?
Your balance from purchases, rewards and the welcome bonus never expires. The monthly allowance from a subscription is valid for that month and is reset at the start of the next subscription month, without carry-over.
My star balance is negative. Why?
This can happen when a purchase was refunded. Reading carries on as normal. You can create new chapters again as soon as your balance is at least zero.
How do I cancel my subscription?
Subscriptions run through your store. Cancel it in Google Play under Subscriptions or, on iPhone, in Settings under your name › Subscriptions. Deleting the app or your StoryZone account doesn't cancel a subscription.
I still have an old subscription. What happens to it?
Older subscriptions that are no longer offered keep running. Their stars go into your balance and don't expire.
How often can I watch ads for stars?
Several times a day, up to a daily limit; the next day there are new ones. Only ads you watched completely count. Without your consent to ads we can't show any; you change your consent in the settings under Privacy.
Streak & rank
What is the streak and what is a freeze?
Your streak counts the days in a row on which you complete today's task. Milestones earn you stars. If you miss a day, a freeze saves your streak automatically. You get freezes regularly and at milestones; you can see where you stand under Progress.
What is today's task?
Every day there's a small task, for example creating a certain number of chapters. Complete it to earn stars and grow your streak. Today's task starts after your first chapter.
Which ranks are there and what do they unlock?
Your rank rises with the chapters you create in your own stories and with your active days. Under Progress you can see what you still need for the next rank. From the rank “Storyteller” you can publish scenarios, characters and stories.
Creating & community
Can I create my own stories?
Yes. Describe your main character, the world and the starting situation as precisely or as briefly as you like, and choose genre, mode and language. If you need help, the chameleon with a monocle makes suggestions and fills in the fields for you. You can also play a ready-made opening scene or a scenario from Discover.
Can I publish stories, scenarios or characters?
Yes, from the rank “Storyteller”. You publish them via a link or publicly for everyone in Discover. Others can play your scenarios, take over your characters and follow you. You can withdraw anything you've published at any time.
Why does my draft have to be checked before publishing?
To keep Discover a good place for everyone, we check every draft against our community guidelines before it's published. A few checks per day are free. Title, description, image, genre, origin and your own tags are required. If you change something after the check, it's checked again.
My content was rejected or blocked. Can I appeal?
Yes. You'll find the reason and how to appeal on the content's detail page. You can appeal each decision once; we'll then take another look.
What does “This character is protected” mean?
The character's creator has decided that others may not take over or edit it. You can experience it in their scenarios, but not copy it into your own stories.
How do I report or block other users or content?
From the menu on a piece of content or on a person's profile, choose “Report” or “Block”. If you block someone, you no longer see any content from that person, including in Discover. You can lift the block on their profile at any time.
Read-aloud, images & offline
Can I have chapters read aloud to me?
Yes. Tap “Read aloud” on the chapter and choose voice and speed. Recording costs stars per chapter; afterwards you can play audio that's already been created as often as you like for free. Read-aloud isn't available for every language yet.
How are the images for characters and covers created?
The AI creates the images from your description, for example from a character's appearance. An image takes about a minute. If you don't like it, you can regenerate it. If an image fails, you get the stars back.
Can I read offline?
Yes. Chapters you've already opened stay on your device. With “Download story” you save a whole story for on the go. You need a connection for new chapters; your input is sent as soon as you're back online.
Account & privacy
Are my stories private?
Yes. Your stories are private as long as you don't share or publish them. Even after publishing, you decide whether they're visible only via a link or to everyone.
How do I delete my account?
In the app under Profile › Settings › Account › Delete account. Your account is then locked for 14 days and invisible to others; during this time you can still cancel the deletion. After that, your stories, characters, publications, progress and stars are permanently deleted. Purchases are kept in anonymised form because we're required to retain them. Cancel a running subscription separately in the store.
I have two accounts. Can I merge them?
Yes. Under Profile › Settings › Account › Merge accounts, sign in once with the second account. Stories, characters, templates and stars then move over. Chapters and rank are added together, the higher streak counts and achievements are combined. A subscription stays with its store account. The second account can no longer be used on its own afterwards.
Can I change my sign-in method or add a second one?
Yes. Under Profile › Settings › Account › Sign-in you connect more methods – Google, Apple or email with password – or disconnect one. Your account and everything in it stays.
I forgot my password.
When signing in with email, tap “Forgot password?”. We'll send you an email to set a new password. Check your spam folder too.
How do I turn NSFW content on or off?
Under Profile › Settings › Content › Show NSFW content. When it's off, the home screen and Discover show no NSFW content, and elsewhere titles and covers are hidden.
How do I get a copy of my data?
Write to us via “Help and support” in your profile or by email to support@storyzone.app. We'll send you your data.
My account is blocked. What can I do?
An account is blocked if it has broken our terms of use or community guidelines, or while a requested deletion is pending. If you think it's a mistake, write to us at support@storyzone.app.
Technical help & support
The chapter takes too long or doesn't load.
Check your internet connection. If the connection drops, the chapter keeps being written and appears as soon as you're back online. If it can't be finished, you get your stars back automatically. If the problem continues, write to us via “Help and support”.
Where do I report a bug?
In the app under Profile › Help and support › “Report a problem”. Briefly describe what happened and what you expected. If you like, we automatically attach the story, the chapter and the error message – that helps us a lot.
How do I reach support and where does the answer arrive?
The easiest way is in the app under Profile › Help and support. You'll find our answer there and in your inbox in the app. You can also reach us by email at support@storyzone.app.
Where can I see if there's currently an outage?
During an outage or maintenance, the app shows a notice at the top, with the expected duration for maintenance. You'll also find current information on our Discord server.
Why don't I get reminders anymore?
If several reminders in a row go unnoticed, the app pauses them for a while so as not to bother you. Also, no push notifications arrive during your quiet hours. You set both under Profile › Settings › Notifications. Also check that notifications for StoryZone are allowed in your device settings.
No matching answers. Write to us and we'll help you.
Still stuck?
Write to us – the StoryZone team will get back to you.